Privacy Policy

Article 1: Scope

1.1. This Agreement governs the collection, recording, storage, use, sharing and other processing of the Customer's personal data when using the products, services, website, applications or platforms of, or transacting with, VTS Information Technology & Telecommunications Solution Joint Stock Company ("VTS").

1.2. By signing in person, signing electronically, signing digitally, confirming via VNeID or an OTP code, or selecting "Agree", "Continue" or "Confirm" on a VTS system, the Customer confirms having read, understood and agreed to the entire content of this Agreement.

1.3. This Agreement is an integral part of the contract, transaction or use of VTS products and services.

Article 2: Personal data collected and purposes of processing

2.1. Depending on the product, service or transaction, VTS may collect and process personal data provided by the Customer or generated while using the services, including but not limited to: identification data, contact details, electronic authentication data, biometric data (if any), files, documents, contracts, transaction information, technical data and other information required by law.

2.2. VTS processes personal data for the following purposes: identity verification; account setup and management; provision of products and services; performance of contracts and transactions; electronic notarization, digital signing and electronic records storage; customer care; system safety and security; handling complaints and disputes; fulfilling obligations requested by competent state authorities; and other lawful purposes related to the provision of VTS products and services.

2.3. VTS collects and processes personal data only to the extent necessary, consistent with the notified purposes and in accordance with the law.

2.4. The use of cookies when the Customer visits vtsi.vn is described in our Cookie Policy.

Article 3: Sharing of personal data

3.1. The Customer agrees that VTS may share, transfer or provide personal data to third parties to the extent necessary to deliver the products, services or transactions under this Agreement.

3.2. Personal data may be shared with the following groups:

• a) VTS units, departments and employees responsible for processing data to provide products and services or support customers;
• b) Notary practice organizations, notaries, electronic certification and digital signature service providers, banks, credit institutions, enterprises, partners and other third parties taking part in a transaction at the Customer's request or as required by the transaction;
• c) Providers of IT services, data centers, cloud computing, data storage, electronic authentication, security, system operation and other services supporting VTS operations;
• d) Competent state authorities, or other organizations and individuals as provided by law or upon lawful request of a competent authority.

3.3. VTS shares data only to the extent necessary and for the stated purposes, and applies appropriate measures to keep personal data safe and secure in accordance with the law.

Article 4: Retention and protection of personal data

4.1. VTS retains personal data for as long as needed to fulfil the processing purposes, provide products and services, perform contracts and transactions, or for the period required by law.

4.2. VTS applies appropriate management, technical and security measures to protect personal data from unauthorized access, use, disclosure, alteration or destruction.

4.3. When the retention period ends or the processing purpose no longer exists, VTS will delete, destroy or anonymize the data in accordance with the law, unless the law requires or permits continued retention.

Article 5: Rights of the Customer

5.1. The Customer has the right to be informed about the processing of their personal data, and to access, update, correct or request adjustment of their personal data in accordance with the law.

5.2. The Customer has the right to withdraw consent, request restriction of processing, request deletion of data or exercise other rights provided by law, unless otherwise provided by law or where continued processing is necessary to perform a contract, transaction or legal obligation.

5.3. Any request concerning personal data may be sent to VTS through the support channels published by VTS. VTS will receive and handle requests in accordance with the law and its internal procedures. Contact channels:

• VTS Information Technology & Telecommunications Solution Joint Stock Company (VTS)
• Address: VA.03B-2, Hoang Thanh Villas, Mo Lao Urban Area, Dai Mo Ward, Hanoi, Vietnam
• Phone: 1900 8290 · Email: info@vtsi.vn

Article 6: Rights and responsibilities of VTS

6.1. VTS has the right to collect, process, retain and share personal data under this Agreement and the law in order to provide products and services, carry out transactions and meet related legal obligations.

6.2. VTS undertakes to apply appropriate management, technical and organizational measures to protect personal data, and to process data only for the purposes notified or consented to by the Data Subject, unless otherwise provided by law.

6.3. VTS may refuse or suspend the provision of products or services if the Data Subject does not provide the necessary information or does not consent to processing where such processing is a mandatory condition of the transaction or required by law.

Article 7: Effect of the Agreement

7.1. This Agreement takes effect from the moment the Data Subject signs in person, signs electronically, signs digitally, confirms via VNeID or an OTP code, or selects "Agree", "Continue" or "Confirm" on a VTS website, application or system.

7.2. The Data Subject confirms having read, understood and voluntarily agreed to the entire content of this Agreement, and agrees that VTS may collect, process, retain and share personal data under this Agreement and the law.

7.3. Where the law changes or adjustments are needed for the provision of products and services, VTS may update this Agreement and will give notice in an appropriate form before applying it, where required by law.